We are looking for an experienced and motivated Service & Maintenance Manager EMEA & APAC to join our dynamic and innovative team. As a Service & Maintenance Manager, you will be responsible for managing the service department to ensure full alignment with the company’s strategy for growth globally. You will ensure that all services and maintenance activities are delivered to the highest quality and safety standard with maximum efficiency. If you are a customer-oriented, proactive, and results-driven individual with excellent leadership skills, we would like to hear from you!
As the Service & Maintenance Manager EMEA & APAC, you will be responsible for:
- Creating a positive and motivating atmosphere in the company.
- Developing best practice guidelines and standards for the Service Department.
- Managing the on-call roster and cover for all service staff completing 24/7/365 emergency call outs.
- Liaising closely with HE Quality Team on any recurring issues on HE Products and deriving permanent solutions with Engineering/Design teams.
Position Requirements: To be considered for this position, you must have:
- Bachelor’s degree in engineering, electrical engineering, or a related field.
- 7+ years of relevant experience in service and maintenance management, preferably in EMEA & APAC regions.
- Strong leadership, coaching, and mentoring skills.
- Strong problem-solving and analytical skills.
Position Responsibilities: Your core competency areas and responsibilities will include:
Service Delivery:
- Leading the Service & Maintenance Department to ensure full alignment with company strategy for growth globally.
- Ensuring Service & Maintenance is delivered to the highest quality and safety standard with maximum efficiency.
- Developing best practice guidelines and standards for the Service Department.
- Resource management – allocating resources to meet service dept requirements, both in offices and on sites.
Team Management:
- Managing the performance of the Service Dept staff including the development and training of your team.
- Setting KPIs for service-team staff.
- Openness to internship programme.
- Account for Service Dept employees and ensuring HE Health & Safety policies and procedures are being adhered to.
Project Management:
- Managing the assigned projects or programs to meet service delivery objectives.
- Participating in pilot programs or task forces to ensure smooth implementation for future service delivery.
- Escalating issues as needed for resolution.
- Partners with other internal SME’s, Departments or Regional Partners as needed to troubleshoot and resolve issues.
Stakeholder Management:
- Managing relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
- Contributing to and making recommendations for improvement in stakeholder partnerships.
- Providing communication and resolution to issues related to programs, projects, and incidents to drive service compliance.
- Recognizing potential customer impact of other events and issues.
Innovation and Development:
- Supporting HE Sales Team with any new product introduction with possible new customers.
- Proactively reviewing schedules and avoiding conflicts when possible.
- Identifying, coordinating, managing expectations, and offering alternatives when defining customer solutions considering ongoing operations and procedures.
- Suggesting improvements in implementation based on depth of understanding.
Reporting:
- Preparing documentation and service reports (e.g., repair status, RAMS, MOPs, etc.) for the purpose of conveying information and/or providing supporting materials for requested actions.
- Assisting with providing monthly reports to customers on incidents/callouts which occurred on HE products.
- Participating in bi-weekly customer reliability meetings (product specific), with Hanley Energy Engineering and Quality Teams.
- Conducting monthly meetings with these regional partners to ensure required resource and skill-set available to represent Hanley Energy.
- Monthly Department meetings with Global Head of Service. Assisting with yearly Department budgets with Global Head of Service.
Why Hanley Energy:
- Launchpad for Your Career: Joining Hanley Energy means stepping into a world of endless opportunities. Gain hands-on experience that will set the stage for a prosperous career.
- Nurturing Environment: You won’t just be a part of a team; you’ll be part of a supportive family where your growth is celebrated and nurtured.
- Shape Our Future: At Hanley Energy, your voice matters. Contribute your ideas and be a driving force behind our continued growth and success.
- Competitive Package: Enjoy a well-deserved competitive salary and benefits package that acknowledges your dedication and hard work.
Company Benefits:
- Salary with excellent career development opportunities
- Company Vehicle
- Company Healthcare Plan
- Company Pension Scheme
- Death in Service Life Insurance
- Employee Assistance Programme & Wellbeing Programme
- Academic assistance & Structured In-house training
- Hanley Energy Affinity Scheme
- Free parking at all locations
- Hybrid Work Model where applicable
Work Location: Stamullen
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