Hanley Energy are currently looking for a Service Support Engineer specialising in EPMS / Controls to join our Service and Maintenance Department.
The successful candidate will be responsible for planning, coordinating and overseeing preventative and corrective maintenance activities for Electrical Power Monitoring Systems (EPMS) and associated control systems across our global customer base.
This is primarily an office-based role that requires a strong technical background in EPMS / Controls, combined with excellent organisational, planning and customer management skills.
The Service Support Engineer will act as a key point of contact for customers, coordinating internal engineers and regional service partners, managing technical escalations and ensuring maintenance activities are delivered efficiently from initial planning through to completion.
The role will involve working closely with customers, engineering teams and other internal departments to ensure high standards of service delivery and customer satisfaction.
This is a permanent position with progression opportunities at both local and international level.
Responsibilities
- Act as the main point of contact for assigned customers, managing service-related enquiries, technical escalations and maintenance requirements.
- Plan and schedule preventative and corrective maintenance activities for EPMS / Controls systems.
- Manage maintenance activities from initial planning through to execution, reporting and final closeout.
- Organise internal engineers and regional service partners to ensure maintenance activities are completed on schedule.
- Ensure the required engineering resources, materials, tools and technical information are available ahead of scheduled maintenance.
- Liaise with customers to arrange maintenance schedules, site access and necessary approvals.
- Monitor ongoing maintenance activities and provide timely progress updates to customers and internal stakeholders.
- Work closely with Engineering, Controls, Projects and other internal departments to resolve technical issues and customer escalations.
- Work closely with internal Controls teams to manage engineering resource requirements for maintenance activities.
- Review technical issues relating to EPMS, SCADA, communication networks and associated control systems, engaging the appropriate technical teams where required.
- Oversee the resolution of EPMS / Controls system faults, ensuring technical issues are investigated, corrective actions are agreed and systems are restored to normal operation.
- Lead regular customer meetings, providing updates on maintenance activities, open issues and planned work.
- Prepare and review maintenance reports, customer updates and support service documentation.
- Prepare and review Risk Assessment Method Statements (RAMS), maintenance plans and technical procedures.
- Maintain accurate customer service records and maintenance information using a Salesforce-based platform.
- Liaise with relevant departments regarding quotations, commercial approvals and additional maintenance requirements.
- Support regional service partners with technical information, maintenance scheduling and customer requirements.
- Ensure maintenance activities are carried out in accordance with company health and safety policies, technical standards and operational procedures.
- Identify opportunities to improve service delivery, maintenance planning and internal processes.
Qualifications Education and Experience
- Electrical, Electronic, Automation, Controls or related Engineering qualification.
- Minimum 3 years’ experience in an EPMS / Controls engineering or related technical environment.
- Previous technical experience working with Electrical Power Monitoring Systems (EPMS) and associated control systems.
- Good understanding of SCADA systems, PLCs, industrial communication networks and control system architecture.
- Knowledge of industrial communication protocols such as Modbus TCP/IP, Modbus RTU and OPC.
- Experience with Ignition would be an advantage.
- Previous on-site commissioning experience with electrical monitoring and control systems would be an advantage.
- Previous experience in maintenance planning, project management or technical service support would be an advantage.
- Understanding preventative and corrective maintenance processes.
- Ability to interpret electrical drawings, network diagrams and technical documentation.
- Experience using a Salesforce-based platform or similar service management system would be an advantage.
- Proficiency in Microsoft Office applications.
- Strong understanding of health and safety requirements.
Skills
- Excellent organisational, planning and time management skills.
- Strong customer communication and relationship management skills.
- Ability to manage multiple maintenance activities and customer requirements simultaneously.
- Strong problem-solving and decision-making skills.
- Ability to manage engineering resource requirements and work effectively with regional service partners.
- Strong attention to detail and documentation skills.
- Ability to prioritise workloads and meet deadlines in a fast-paced environment.
- Ability to work independently and as part of a team.
- Confident communicating with customers, engineers and internal stakeholders.
- Proactive approach to issue resolution and continuous improvement.
Work Location: Stamullen
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